Security and Privacy

This Security and Privacy Statement applies to this website operated by Ferve Tickets Pty Ltd (ABN 41 074 903 085) ("we", "us", "our") on behalf of Whittlesea Youth ABN 72431091058 ("the organiser"). You should also be aware of the appropriate policies of the organiser, as any contract entered for the sale of tickets exists between you and the organiser.

Security
We take reasonable steps to preserve the security of your temporary and personal information whilst in transit or stored in our systems. 128 bit SSL encryption is used to secure all personal information while in transit on the internet.
This site has been security scanned by Qualys and meets PCI-DSS credit card validation standards for external scanning.

Privacy
We respect your rights to privacy under the appropriate Australian legislation (Privacy Act 1988 (Commonwealth)) and other State based legislation as appropriate.

City of Whittlesea Council is collecting this information for the purpose of registering your child for youth service programs. The information will be used for administration purposes and to contact you in the event of an emergency but will not be disclosed to any other party except as required by law.

If you fail to provide this information, your information may not be processed, and your child may not be permitted to attend the program. You may access this information by contacting us below.

For more information about how the City of Whittlesea manages personal information, or to make a privacy enquiry or complaint, please visit https://www.whittlesea.vic.gov.au/About-us/Council/Local-laws-and-legislation/Privacy-statement-copyright-and-disclaimer or contact the Council’s Privacy Officer on 03 9217 2170.

Specific Needs and Accessibility:
City of Whittlesea Youth Services aim to provide an inclusive service for young people. If your young person requires support to participate in our activities, events, and programs, please contact youth services below prior to booking into the program. *Please note, support workers will need to provide a valid WWCC.

Parent/Guardian Attendance:
Our activities are for young people only within the specified age range, our programs are not open for parent or guardian attendance – unless otherwise stated. We understand that some young people may have worries and concerns about attending programs without a parent or guardian nearby. If you feel this will be a barrier to your child being able to access our programs, please don’t hesitate to contact us below to discuss your situation further.  

Privacy Notification:
City of Whittlesea Council is collecting this information for the purpose of registering your child for youth service programs. The information will be used for administration purposes and to contact you in the event of an emergency but will not be disclosed to any other party except as required by law. If you fail to provide this information, your information may not be processed, and your child may not be permitted to attend the program. You may access this information by contacting us below

Child Safety:
City of Whittlesea is committed to being a child safe organisation and has zero tolerance for child abuse. We recognise our legal and moral responsibilities in keeping children and young people safe from harm and promoting their best interests.
To learn more about City of Whittlesea’s Child Safe Standards you can visit:
https://www.whittlesea.vic.gov.au/community-support/children-and-families/child-safety/

Our Contact:
You can contact us via phone on 03 9217 2170 or via email at youth@whittlesea.vic.gov.au
You can visit City of Whittlesea's website at whittlesea.vic.gov.au/youth
You can find us on Instagram @cityofwhittleseayouth

Information collected
In an unsecure area of the website (where you have not logged in), we will record the date/time of your visit, your IP address
and the pages/information visited, but no personally identifiable information.

If you log in to our systems, either by the standard account login, or a third party social media plug in, we will record personal information about you in order to facilitate your use of this site, such as delivering tickets or allowing access to newsletters.
If you use the social media functions of this website, we will not post information to your social media profile without your permission, but we may record additional information from your social media profile in order to facilitate your use of this site.

If you buy tickets or products from this website, we will not record your full credit card details at any time, but pass your information into the Australian Banking Network for authorisation.
Our site also may contain the ability to store a reference to your first card authorisation to facilitate the 2nd or subsequent credit card purchases from our site.
In cases where you agree to use this facility, we are not storing full card details, but a reference to the original transaction. This allows us to offer a faster checkout process for customers. We will not use this facility without your permission. Where you wish to clear all references to previously authorised transactions you may do so from your account at our website. Should you do this, all stored references to cards are deleted, and you must again enter full card details to purchase through us.

Your account security
While we force a complex account password, you are ultimately responsible for the security of your account.
You should not disclose your account details to any person, and change your password from time to time as appropriate.

Changes
We regularly review developments in security and encryption technologies, and adjust this site accordingly.
You should review this statement periodically as it will change as necessary in response to legal or technical changes.
While we take all reasonable precautions for security and privacy of your information, the transfer of your private information to this site is ultimately at your own risk.